Payment Status Overview

Payment Setup

The following system options influence payment statuses:

• AutopayRetryAfterFailureDaysToWait: NetForum retries a failed payment based on the number of days set by this system option. The default value is five days.
• AutopayRetryAfterFailureMaxAttempts: If the payment method continues to fail, NetForum will only retry a maximum number of times, as set by this system option. The default number of retries is three.

Gateway Payment Statuses

This displays the error message returned from the payment gateway for the stored payment method.

If NetForum receives a status of Invalid from a payment gateway, such as Vantiv, Sage, or Paypal, then it displays the following message and stops attempting to pass this payment information to the gateway: "An electronic payment could not be processed because the linked payment information in the ' + [apm_type] + ' has a status of Invalid."

If NetForum receives a status of Failing from a payment gateway, such as Vantiv, Sage, or Paypal, and the next retry date is still in the future, then it displays the following message and stops attempting to pass this payment information to the gateway: "An electronic payment could not be processed because the linked payment information in the ' + [apm_type] + ' has a status of Failing and the next retry date is mm/dd/yyyy."

 

NetForum Payment Statuses

Displays the NetForum-generated status of the payment. A list of the possible statuses follows:

No Status Displayed: is Active, the default state for payment information. NetForum assumes the payment information is good.

Active: is the default state for payment information. NetForum assumes the payment information is good.

Failing: is the state for payment information that has experienced some failures. NetForum still tries to process this information for installment payments.

Pending: is the state for payment information that was previously Failing or Invalid and was updated by a user. NetForum will try this updated CPI, until then it is in a Probation, or Pending state. If CPI in the Pending state succeeds when it is used for a payment, NetForum changes the state to Active. If NetForum tries CPI in the Pending state again and it fails, NetForumchanges the state to Failing again.

Invalid: is the state for payment information that NetForum has tried and found to be invalid. NetForum does not try to process this payment information again until a user updates the information.

Note: You can change the Status from Failing or Invalid to Pending by editing the payment information.